In New Zealand, somewhere like Glassons releases new clothes almost every week and the clothes are always available, however someone like Karen Walker who releases a collection every six months and keeps each line exclusive so that once something is sold out it is gone. In Kate Sylvester for example I tried on a sleeved sequined mini-dress, Kate releases two seasons each year some second labels. The service was great, personable, honest and I really like being served by the same person through-out the shopping experience. The dress unfortunately was $625.00 which is obviously out of any students price range but it was beautiful and made in New Zealand. Their were few people in the shop maybe 4 and there were not of clothes on display - 6 clothes rails (including Sylvester, her second label). The selling point of this dress (if I was looking to buy) was that as the customer I felt special and like a valued buyer.
The difference in Glassons was that there were a huge amount of clothes and different people in different sections of the shop so you are greeted by one person who is solely at the door and another at the changing room and another at the counter. The clothes are so available that suddenly they don't feel special and exclusive. I love Glassons for its staples - white tee-shirts or the like but when you want something that actually has its own design soon everyone will be wearing the same thing. I tried on a dress that was $25.00 shoestring strapped with a tiered ruffled skirt. I didn't want to buy the dress because it didn't feel like a special item I also wasn't sold by the shop assistants. They oversold it to me, I knew it didn't look very good and yet the pushed it etc etc. Overall I really didn't want to buy the dress for so many different reasons.
For me the most important thing in a shop assistant is that she or he is honest with the client. For this collection I want to aim at the R-T-W market, I want the girls to feel special when they try on the dress and I want to shop assistants to support the shopper not the sale.
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